Ad: PP ENTERPRISES
-Computer sales and services

Shop No. 02, Dream Heritage,
Plot No. 120/121, Nr Masjid, Sector 19,
Bamandongari, Ulwe,
Navi Mumbai, Maharashtra 410206.
Call: 099673 20368, 9867220704,
8097521723, 7977817308

Assistant Manager – Operations(international Experience Only)

POSITION OBJECTIVE:

To manage the outbound/ inbound Background verification process
To manage service levels and call quality
To handle client escalations and be the point of contact for the center with the client
To manage the team of 75 FTEs + TLs
HRO background / Shared Services background desired
Leadership skillset & People Management
Appraisal process, Team management experience upto 75 + employees

Responsibilities:
Coordination and management of the HR & payroll function.
Manage and supervise direct reports within the Team. Assist with administering HR activities, payrolls, month end consolidation and processing support as required.
Handle escalations / Change management process
Projects as required such as process improvement and standardization of the systems
To ensure the month end statutory reports are delivered as per the timelines…
Responsible for process documentation changes and ensure the same is signed off
Monthly reporting / Dashboard / Special Projects
Review calls with clients / Service Delivery managers
Performance appraisals for the team
Setting up of KPIs and Job attributes for the team

Qualification:Bcom / BBA / MBA.
Experience
8-10 years of experience in managing International Process
Soft Skills: (Job related)
Good Communication (Verbal / Written)
Good documentation Skills
People Management Skills
Appraisal Management
Escalation Management and Customer facing experience

Education-

UG: Any Graduate – Any Specialization

PG:Post Graduation Not Required

  • : N.A
  • : +912227783300
  • : HEXAWARE TECHNOLOGIES LIMITED Building no.3, Sector II,Millenium Business Park,MahapeMUMBAI,Maharashtra,India 400001
  • http://www.hexaware.com
  • : permanent
Contacts:
Posted by: pratik uparkar on

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