OPENING FOR A INBOUND PROCESS.(VOICE)
Warm Greeting from Accenture Mumbai !!!
This is for a Phone Banking Inbound Process.
1 Customer Enquiries, Complaints Resolution, Lead Generation, Channel Migration- Answer general queries from customers on retail products and generate leads, provide information on customers account, credit card, loans and assist in complaints resolution, promote alternative channels like IVR, Internet Banking, Mobile Banking, SMS Banking and Online Chat in line with the agreed standards
2. Customer Requests – Record/raise customer requests and ensure that they are processed within the stipulated turn-around time
3. Policies, Processes, Systems and Procedures- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
4. Self-Management – Manage self in line with the banks people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
5. Customer Service – Demonstrate Our Promise and apply the Service Standards to deliver the banks required levels of service in all internal and external customer interactions